Privacy Policy

gran azul tours

PRIVACY POLICY AND COOKIES

BASIC DATA PROTECTION INFORMATION

 

Responsible Laia Lusa Martinez – NIF 53221307C
Purpose To attend the requests made through the web, manage the sending of information, manage their purchases.
Legitimation Consent of the interested party and execution of a pre-contract / contract.
Recipients Data is not transferred to third parties except legal obligation or in the case that is necessary to meet your request.
Rights You may exercise the rights of access, rectification, deletion and opposition, limitation of processing, portability of data and not to be subject to automated individualized decisions.
 Additional Information You can consult the additional information on data protection on our website.

 

Laia Lusa Martinez, in legal representation of the company Gran Azul Tours, undertakes to comply with current legislation at all times regarding the processing of personal data. Through the following privacy policy Laia Lusa Martinez, in accordance with the requirements set forth in the RGPD informs users of::

1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

Laia Lusa Martinez is responsible for the processing of your data:

Identity Laia Lusa Martinez DNI/NIF 53221307C
Address
Avenida el Palm-mar 35,Edificio Terrazas del Faro local 7
38632 Palm-Mar
Santa Cruz de Tenerife
Spain
Telephone (+34) 642 07 93 99
Website www.granazultours.com
Email info@granazultours.com

 

Laia Lusa Martinez informs the user that the data you provide us through browsing our website, the contact form or sending emails, will be treated by Laia Lusa Martinez and that said treatment is collected in the Register of Treatment Activities managed by Laia Lusa Martinez in accordance with the provisions of the RGPD.

2. WHAT ARE YOUR PERSONAL DATA USED FOR?

At www.granazultours.com when the user accepts our privacy policy authorizes us to use and process the personal information provided to:

Send you the information and provide the service you request through the various forms available on our website.
Provide information about the offers, products and services requested.
Occasionally, Laia Lusa Martinez may use your personal data to send notifications by email. These notifications will be made to inform about the changes in our services or products or in our legal conditions policies.
Send you commercial communications about offers, activities and promotions of Laia Lusa Martinez and the sector that may be of your interest by conventional or electronic means when you have checked the box you want to receive information.

www.granazultours.com also collects information from users of the website not provided directly by them through cookies and DARD devices. The data collected through cookies and other devices will be used for statistical studies and profile analysis in order to provide a better service through our website, for which the GOOGLE ANALYTICS application, which is a Google tool, will be used. to help analyze the owners of websites the way their visitors interact with their properties. You can get more information about their privacy policy at https://www.google.es/intl/es_ALL/analytics/learn/privacy.html

Google, including all its tools, comply with the EU-US Privacy Shield Framework, in accordance with the provisions of the United States Department of Commerce regarding the collection, use and conservation of personal information of member countries of the European Union.

www.granazultours.com try at all times to establish adequate mechanisms to obtain the consent of the user for the installation of cookies that require it. When a user accesses our website, a pop-up appears informing you of the existence of cookies and that if you continue browsing our website, you consent to the installation of cookies. The acceptance of the installation of cookies implies the acceptance of the preservation of the IP address in the registers of www.granazultours.com, together with the date of acceptance, for a period of one year, in order to demonstrate the consent given . You can get more information in our “Cookies Policy”.

3. WHAT IS THE LEGITIMATION FOR THE TREATMENT OF YOUR DATA?

The legitimacy for the treatment of your data by Laia Lusa Martinez is based on:

  • In the execution of a pre-contract / contract to send the information and provide the requested service, for the management of your purchase, not being possible otherwise.
  • In the user’s consent to send the newsletter and commercial communications of the offers, activities and promotions of Laia Lusa Martinez and the sector that may be of interest to you and the management of our blog. The user can revoke the consent given at any time.

4. HOW LONG DO WE KEEP YOUR DATA?

The data to send the information or provide the service requested by the various forms available on our website, will be retained during the time that the contractual relationship is in force, and once completed during the legal limitation period.

The IP address obtained through the cookies will have a shelf life of one year, in order to demonstrate the user’s consent.

Regarding the period of conservation of cookies, you can obtain more information on our website in the section “Cookies Policy”

5. WHAT KIND OF DATA DO WE TREAT FROM OUR USERS?

Laia Lusa Martinez deals with the following categories of data:

  • a) Data of users who fill in any of the available forms: The personal data that Laia Lusa Martinez requests include:
  • b) Identifying information: name and surnames, telephone, postal and electronic address
  • c) Data relating to the application
  • d) Identifying information: Name and surname, postal and electronic address, telephone, billing address.
  • e) Data of users who make a purchase or inquiry in our forms.
  • f) Identification data: Treatment, name, surname, postal and electronic address, telephone, billing address.
  • g) Data of users who browse our website: Data provided by cookies and by Google Analytics.

Only those over 16 years old can provide data through our website. If you are a minor you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and timeliness of all data communicated to Laia Lusa Martinez and declares that he is over 16 years of age, and will be solely responsible for any false or inaccurate statements made.

The personal data processed by Laia Lusa Martinez can be mandatory or voluntary.

The voluntary information is that which the user is not obliged to provide to contact us.

In the event that you provide us with data of third parties, you declare to have the consent of the same and you agree to transfer the information that we provide in this clause, exempting Laia Lusa Martinez from any type of obligation. However, Laia Lusa Martinez may carry out verifications to verify that the third party has been informed by adopting the measures of diligence established in the data protection regulations.

f) Identification data: Treatment, name, surname, postal and electronic address, telephone, billing address.

g) Data of users who browse our website: Data provided by cookies and by Google Analytics.

Only those over 16 years old can provide data through our website. If you are a minor you must have the consent of your parents or legal guardians.

6. WHAT DESTINATORS WILL THEIR DATA BE COMMUNICATED?

No data will be transferred to third parties except legal obligation or in the case that is necessary to meet your request.

7. WHAT RIGHTS ASSIST YOU AND HOW CAN YOU EXERCISE THEM?

The user can exercise the following rights before Laia Lusa Martinez:

  • a) Access your personal data.
  • b) Rectify them when they are inaccurate or incomplete.
  • c) Request the deletion or cancellation of data when, among other reasons, they are no longer necessary for the purposes for which they were collected.
  • d) Oppose their treatment.
  • e) Request the limitation of the processing of your data when any of the conditions provided in the regulations are met.
  • f) Request the portability of your data in the cases provided for in the regulations.
  • g) Prevent being subject to automated decisions.
  • h) Revoke the consents granted.

The user to exercise their rights, must send a letter indicating the right you wish to exercise and accompany a document accrediting your identity and postal or electronic address for notification purposes. This request can be made by mail to: Laia Lusa Martinez, at the address:

Avenida el Palm-mar 35,Edificio Terrazas del Faro local 7
38632 Palm-Mar
Santa Cruz de Tenerife
Spain

, or at the following email address: info@granazultours.com

Laia Lusa Martinez must answer the request for the exercise of rights within one month of receiving the request. This period may be extended for another two months if necessary, taking into account the complexity and the number of applications. We will inform you of any extension within one month of receipt of the request indicating the reasons for the delay.

Likewise, the interested parties have the right to complain before the competent Control Authority (Spanish Data Protection Agency) when they consider that Laia Lusa Martinez has violated the rights that the data protection regulations recognize in www.aepd.es

8. ARE MY DATA SECURE?

Laia Lusa Martinez has a current contract with the company Hosting and web services Sun Son Solutions S.L. for hosting your web page. It is a European company and has the latest systems in security measures applied both to the website itself, and in the datacenter in which this website is hosted.

Laia Lusa Martinez guarantees the adoption of the appropriate measures to ensure the confidential treatment of his data, taking into account their reserved nature.

Laia Lusa Martinez undertakes to keep these data secret, treating them with the utmost reserve, and declares to have implemented in their information system, the security policies corresponding to the type of data handled in accordance with the provisions of the REGULATION (EU) 2016 / 679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (RGPD).

All the data provided through our platform is done through a secure protocol. Our website has an SSL certificate that allows when a user visits our website and exchanges information with us, an encrypted secure connection is established.

9. LINKS TO OTHER WEB SITES

If you choose to leave our website through links to other websites not belonging to our entity, Laia Lusa Martinez will not be responsible for the privacy policies of these websites or the cookies they can store on the computer of the website. user.

LEGAL WARNING
OBJECT AND ACCEPTANCE

This legal notice regulates the use of the website: www.granazultours.com

The website www.granazultours.com provides services whose primary objective is to allow contact between users and the company, either to contact us or to request quotes.

Navigating the page www.granazultours.com attributes the condition of user of the same and implies the full and unreserved acceptance of each and every one of the provisions included in this Legal Notice, which may be modified.

The user undertakes to make correct use of the Website in accordance with the laws, good faith, public order, traffic uses and this Legal Notice. The User will be liable to Laia Lusa Martinez and third parties for any damages that may be caused as a result of breach of this obligation.

10. OWNERSHIP OF THE WEB AND IDENTIFICATION OF THE SERVICE PROVIDER OF THE INFORMATION SOCIETY

In order to comply with the principle of General Information required by Article 10 of Law 34/2002, of July 11, services of the information society and electronic commerce we inform our users that this website belongs Laia Lusa Martinez with DNI / NIF 53221307C.

Address:
Avenida el Palm-mar 35,Edificio Terrazas del Faro local 7
38632 Palm-Mar
Santa Cruz de Tenerife
Spain
Email:  info@granazultours.com
Telephone: (+34) 642 07 93 99
Website hosted by: Sun Son Solutions S.L.

11. GENERAL CONDITIONS OF ACCESS AND UTILIZATION

The website and its services are free and open access, although the use of certain areas or services is conditional on filling in data collection forms. Only those over 18 years old can provide data through our website, and children under 16 years can not provide them without the consent of parents or guardians.

The User guarantees the authenticity and timeliness of all data communicated to Laia Lusa Martinez and will be solely responsible for any false or inaccurate statements made.

www.granazultours.com has the following types of users:

Users who provide data in any of the available forms: The personal data that Laia Lusa Martinez requests includes the name and electronic address and those provided by the user when filling out the forms.

Users who have not contacted Laia Lusa Martinez but from whom data are collected: Data provided by cookies

12. RULES AND PROHIBITIONS OF USE FOR USERS OF OUR SERVICES

The User expressly agrees to make appropriate use of the content and services offered and not to use them to:

Disseminate criminal, violent, pornographic, racist, xenophobic, offensive, apology of terrorism content or, in general, contrary to law or public order.
Introduce into the network computer viruses or perform actions that may alter, spoil, interrupt or generate errors or damage to electronic documents, data or physical and logical systems of Laia Lusa Martinez or third parties; as well as hinder the access of other users to the website and its services.

Try to access restricted areas of the computer systems of Laia Lusa Martinez or third parties and, where appropriate, extract information.
Infringe the rights of intellectual or industrial property, as well as violate the confidentiality of the information of Laia Lusa Martinez or third parties.

Impersonate the identity of another User, public administrations or a third party.
Reproducing, copying, distributing, making available or otherwise publicly communicating, transforming or modifying the contents, unless you have the authorization of the owner of the corresponding rights or it is legally permitted
Collect data for advertising purposes and send advertising of any kind and communications for sale or other commercial purposes without your prior request or consent.

13. PROCEDURE IN THE EVENT OF CARRYING OUT ILLICIT ACTIVITIES

In the event that any user or third party considers that there are facts or circumstances that reveal the illicit nature of the use of any content and / or the performance of any activity on the Web pages included or accessible through the Website, send a notification to Laia Lusa Martinez, duly identifying himself, specifying the alleged infractions and declaring expressly and under his responsibility that the information provided in the notification is accurate.

14. PRIVACY POLICY

The user can consult how Laia Lusa Martinez uses his data and the security measures implemented in the following link: “Privacy Policy”

15. COOKIES POLICY

Laia Lusa Martinez installs cookies on the user’s computer. To learn more about the cookies on our website, go to the following part of this document: “Cookies policy”

16. NOTIFICATIONS

All notifications and communications between users and Laia Lusa Martinez will be considered effective, for all purposes, when they are made through postal mail or email or telephone communication. Users should contact Laia Lusa Martinez through:

Contact

Shipping by postal mail to the following address:

Laia Lusa Martinez
Avenida el Palm-mar 35, Edificio Terrazas del Faro local 7
38632 Palm-Mar
Santa Cruz de Tenerife
Spain

17. INDUSTRIAL PROPERTY AND INTELLECTUAL PROPERTY

All the contents of the Website, such as texts, photographs, graphics, images, icons, technology, software, as well as its graphic design and source codes, constitute a work whose property belongs to Laia Lusa Martinez, without being understood to be transferred to the user. none of the exploitation rights over them beyond what is strictly necessary for the correct use of the Web.

In short, users who access this website can view the contents and, where appropriate, authorize private copies provided that the reproduced elements are not subsequently transferred to third parties, nor are installed to servers connected to networks, nor are they subject to no type of exploitation and only and exclusively while the service is in force.

Likewise, all trademarks, trade names or distinctive signs of any kind that appear on the Website and are related to the corporate image of Gran Azul Tours are the property of Laia Lusa Martinez, without it being understood that the use or access to it attributes to the User any right over them.

The distribution, modification, assignment or public communication of the contents and any other act that has not been expressly authorized by Laia Lusa Martinez is prohibited. In case of non-compliance, Laia Lusa Martinez will proceed to adopt the appropriate legal measures.

18. EXEMPTION FROM LIABILITY AND MODIFICATION OF THIS LEGAL NOTICE

The information disseminated on this website is made solely and exclusively for information, reserving Laia Lusa Martinez the right to eliminate or suspend its dissemination, in whole or in part, and to modify the structure and content of this website without prior notice, may even limit or not allow access to such information. Laia Lusa Martinez tries to maintain the quality and updating of this information and to avoid and minimize possible errors, but Laia Lusa Martinez will not be liable for damages or losses caused by decisions taken based on the information disseminated; nor of inaccuracies, omissions or errors contained in it, nor of the problems that arise from the use of this website or other external connection; nor of the damages and / or damages in the software or hardware of the user that derive from the access to this Web site.

The Users expressly accept that Laia Lusa Martinez will not be responsible for the unauthorized access or alteration of their transmissions or data, of any material or data sent or received or not sent or received, or of any transaction made through its website.

Laia Lusa Martinez reserves the right to modify this legal notice unilaterally and without notice in the terms and conditions it deems appropriate with the sole obligation to inform the user of the modifications made through www.granazultours.com

19. PARTIAL INVALIDITY

If any of the present clauses were declared null and void by a final decision issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

20. APPLICABLE LAW AND COMPETENT COURTS

This website is subject to the provisions of Spanish legislation and European regulations that may be applicable

Any controversy that arises or relates to the use of the web page or with said products will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals of the province of Santa Cruz de Tenerife.

If it is a final consumer nothing in this clause will affect the rights as such is recognized by the current legislation, and may choose to submit a claim to enforce their rights in relation to these conditions before the Judge or Courts that correspond to their home.

21. COOKIES POLICY

WHAT ARE COOKIES?

A cookie is a text file that a web server can save on your computer’s hard drive to store some type of information about you as a user. Cookies are used for various purposes such as storing data for future visits, to recognize the user and avoid asking for authentication again, to know which pages to visit, or to save your preferences in customizable areas …). Normally websites use cookies to obtain statistical information about their web pages, and analyze the behavior of their customers / users.

TYPES OF COOKIES

Cookies can be classified according to the following criteria:

According to who installs the cookie these can be:

Own cookies: Are those that are sent to the user’s terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided.

Third party cookies: These are those that are sent to the user’s terminal equipment either from a computer or domain managed by us or by a third party, but the information collected by the cookies is managed by a third party other than the owner of the website.

Depending on their shelf life, cookies can be:

Session Cookies: These are those that last as long as the user is browsing the Web page and are deleted when the navigation ends.

Persistent cookies: They are stored in the user’s terminal, for a longer time, thus facilitating the control of the preferences chosen without having to repeat certain parameters each time the website is visited.

According to their purpose the cookies can be:

Technical cookies: Technical cookies are those essential and strictly necessary for the proper functioning of a website and the use of the various options and services offered. For example, session maintenance, those that allow the use of security elements, share content with social networks, etc.

Personalization cookies: They allow the user to choose or customize features of the Web page such as language, regional configuration or browser type.

Analytical cookies: These are the ones used by the Web portals, to elaborate navigation profiles and to be able to know the preferences of the users in order to improve the offer of products and services. They allow to control geographic areas of greater interest of a user, the information of the web of more acceptance, etc.

Advertising / advertising cookies: They allow the management of advertising spaces based on specific criteria. For example, the frequency of access, the edited content, etc. Advertising cookies allow through the management of advertising to store behavioral information through the observation of habits, studying access and forming a profile of user preferences, to offer advertising related to the interests of their profile.

22. COOKIES USED IN OUR WEB

www.granazultours.com uses the following types of cookies on the web:

Technical cookies

They allow the user to browse the Web and use features such as the shopping cart.

Personalization cookies

They allow to know the preferences of the user: language, products visited ..

Analysis cookies

We use Google Analytics cookies to quantify the number of users who visit the Website. These cookies allow you to measure and analyze the way in which users browse the Web. This information allows Laia Lusa Martinez to continuously improve his services and the experience of the users of the Web. For more information, you can consult the Google Analytics privacy page: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.

Advertising and behavioral advertising cookies

These cookies are used to display relevant ads for users based on their use of our website. In addition, they limit the number of times each user views an advertisement and help Laia Lusa Martinez to measure the effectiveness of his advertising campaigns. When surfing the Web, the user agrees to install this type of cookies on their device and make queries when the user visits the Laia Lusa Martinez website in the future

Cookies installed in our web domain:

Name of the cookie Purpose Own / third-party Duration When is it installed?
PHPSESSID Session cookie is generated when entering the website Own Session When the website is accessed
preferredView Cookie that is generated when accepting the cookies policy Own Session When the website is accessed

 

This website, like most websites, includes features provided by third parties.

Our website is a live website and new designs or third-party services can be included. This may occasionally modify the configuration of cookies and the appearance of cookies not detailed in detail in this policy.

Each of these websites have their own privacy policies and they are the only ones responsible for them including any cookie that may be on our server on their part, so it totally exempts Laia Lusa Martinez from liability in any case

Third-party cookies used on our website installed by third-party domains are the following:

Holder Name When is it installed? Description Duration More information
https://openstreetmap.org NID When browsing the web Map service provided by openstreetmap. Openstreetmap cookies register the origin of the user and allows a count of how many times a user visits the site. They are technical and customization cookies. Depends on openstreetmap policies Click here

 

Our site does not control the cookies used by these third parties. For more information about cookies from social networks or other third-party websites, we advise you to review their own cookie policies.

 23. INFORMATION AND OBTAINING CONSENT FOR INSTALLATION

www.granazultours.com try at all times to establish adequate mechanisms to obtain the consent of the user for the installation of cookies that require it. When a user accesses our website, a pop-up appears informing you of the existence of cookies and that if you continue browsing our website, you consent to the installation of cookies.

24. HOW CAN I PREVENT THE INSTALLATION OF COOKIES?

The user can configure his browser to accept, or not, the cookies he receives or for the browser to notify him when a server wants to save a cookie. If some technical cookies are disabled, the correct functioning of some of the web’s utilities is not guaranteed.

The user may exclude that Google Analytics “analytical and advertising” cookies are stored on their terminal using the exclusion systems provided by Google Analytics.

Below, we also give you some examples of how to disable cookies:

  1. By configuring the browser itself:
    Internet Explorer: https://windows.microsoft.com/es-es/windows-vista/block-or-allow-cookies
    Firefox: https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-web
    Safari: https://support.apple.com/kb/HT1677?viewlocale=en_US.
    Chrome: https://support.google.com/accounts/answer/61416?hl=en
    Opera: https://help.opera.com/Windows/11.50/es-ES/cookies.html

To expand this information go to the page of the Spanish Agency for Data Protection that helps to configure privacy in social networks, browsers and mobile operating systems. More information.

Using third-party tools:

There are third-party tools, available online, that allow users to detect cookies on each website they visit and manage their deactivation, for example:

https://www.youronlinechoices.com/es/

25. LINKS TO OTHER WEBSITES

If you choose to leave our website through links to other websites not belonging to our entity, we will not be responsible for the privacy policies, cookie policies or  of such websites or the cookies they may store on the user’s computer.

26. HOW DO WE COLLECT AND USE IP ADDRESSES?

Web servers can automatically detect the IP address and domain name used by users.

An IP address is a number automatically assigned to a computer when it connects to the Internet. This information allows the subsequent processing of the data in order to know if you have given your consent for the installation of cookies, make only statistical measurements that allow knowing the number of visits made to the Web, the order of visits, the access point , etc.

27. UPDATING OF OUR COOKIES POLICY

This policy is reviewed periodically to ensure its validity, so it can be modified without any prior notification. We recommend that you visit the page regularly where we will inform you of any update about it.

Privacy preferences
When you visit our website, you can store information through your browser for specific services, usually in the form of cookies. You can change the privacy preferences in your browser. Please note that blocking some types of cookies may affect your experience on our website and the services we offer.
Abrir chat
1
May I help you?
Hello, how can we help you?